Archive for August, 2009

What’s the cost of low productivity and poor quality for your business?  How about a lawsuit or an industrial accident?  And how much are lost sales or -worse yet- lost of customers’ worth?

It is almost impossible to count the ways that training benefits the entire organization. A successful training program fosters accuracy and efficiency, promotes positive safety practices and results in improvement in employee performance and morale which translates into increased customer satisfaction and retention.

Consider for example the impact that managers, supervisors, customer service, and sales personnel have on your business.  People in these critical roles make decisions that can directly build or break your business, and their lack of effective training is guaranteed to incur extra and diminish gains.

Some facts:

  • Six months of salary is the cost of replacing an employee, in average.
  • Over $1 million cost of a sexual harassment lawsuit, on average
  • Attracting a new client is eight times the cost of keeping one
  • Value of a client is potential sales over the life of the client

 

An effective training program will boost the bottom line and create a competitive advantage – from enhanced performance and increased job satisfaction, to strengthened problem-solving skills and alleviated stress.

Research suggests that effective training programs increase employee productivity up to 230 percent, and employee retention up to 70 percent, and dramatically decreases customer complaints.

Benefits of Training

  • Increased job satisfaction, motivation and morale among employees
  • Increased efficiency in processes and higher quality, resulting in financial gain
  • Reduced employee turnover
  • Enhanced company image
  • Risk management
  • Positive safety practices
  • Greater customer satisfaction, resulting in customer retention and referrals

 

Cost of NO Training

  • Wasted time and materials
  • Workplace accidents, leading to higher insurance premiums
  • Recruitment costs due to high turnover
  • Higher rate of absenteeism
  • Sabotage of machinery and equipment
  • Lawsuits
  • Poor customer service, resulting in lack of customer loyalty and negative reputation

 www.betteremployees.net

Eduardo Figueroa is a dynamic public speaker and the author of various customer service and business articles published in Entrepreneur and ARITHAC magazines in Mexico and La Opinion newspaper in California. He has also done several business segments on television for UNIVISION and TELEMUNDO.

Mr. Figueroa has over sixteen years experience in customer service, sales, leadership and personal development training for Spanish-speaking people. He bases his training and coaching programs on the theory of respect for oneself and for others (internal and external customers).

He believes that people learn better from a bilingual, bicultural individual. He has specifically adapted his materials, exercises and stories for his Latino audience.

With experience in many fields of the service industry (restaurants, insurance, real estate and telemarketing companies) in USA and Mexico, he has trained supervisors and managers in such leadership skills as: communication, teamwork, management styles, change, delegation, setting and reaching goals, personal development and other topics. His teaching style is practical and useful to participants in both their work and in their personal life. Mr. Figueroa likes to include motivation and self-esteem games and exercises in his trainings; he also works with participants on several self-analysis exercises exploring attitude, communication, leadership and other important qualities.

To contact Eduardo Figueroa, MBA
Call (714) 516-1111
eduardo@betteremployees.net

www.betteremployees.net

Article Source:http://www.articlesbase.com/training-articles/its-a-lot-more-expensive-not-to-train-your-employees-1154487.html

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28
Aug

Project Management Training and AIPM

   Posted by: admin    in Training

Project Management Courses and Workshops

There is a range of courses and workshops available in Australia in the field of project management training. The Australian Institute of Project Management (AIPM) is responsible for these and has the following objectives:

1. Maintain a register of endorsed courses in project management, which is a reliable reference for those wishing to undertake training in project management;

2. Assist members in making an informed choice regarding their professional development;

3. Support the maintenance of professional standards for project management consistent with the AIPM’s charter;

4.Encourage training providers to embrace recognised best practice in project management by providing professional development activities which are aligned with the National Competency Standards for Project Management (NCSPM) and the Project Management Body of Knowledge (PMBoK).

Project Management Experts

Please remember that the Australian Institute of Project Management does not conduct courses in project management. A number of AIPM endorsed courses and workshops are conducted by Thomsett INTERNATIONAL, which is recognised as one of the most innovative and effective project management groups. They provide consultancy and education in a number of areas including business project management, business analysis, project team management and mentoring at all levels in the above areas.

Their expertise in the fields of business analysis and project management has benefited not just Australian companies, but also companies from around the globe. Outside Australia they currently have work in, or over the past few years have worked in, the following countries: China, Fiji, Hong Kong, Italy, Kuwait, New Zealand, Papua New Guinea, Singapore, the United Kingdom and the United States of America. With their project management courses, workshops, tutorials and executive briefings, Thomsett INTERNATIONAL has made a mark in the field and is one of the most respected management groups around.

Apart from the courses, the company also has a mentoring programme. Their consultants are all skilled project management mentors. If you think that you or some members of your company could benefit from spending some time being mentored by one of their people, you can call them to discuss a programme. You can check out their complete list of workshops and tutorials on their website at www.thomsettinternational.com.au.

www.thomsettinternational.com.au

Article Source:http://www.articlesbase.com/training-articles/project-management-training-and-aipm-1155146.html

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27
Aug

Australia Corporate Time Management Workshops

   Posted by: admin    in Training

Time management skills are one of the most invaluable skills that you can acquire, regardless of the industry or profession you work in. In the modern world, everything moves at such a cut-throat pace that it is very easy for us to lose perspective and get swept away by all the things we need to do. Additionally, this often results in individual employees failing to have any semblance of a personal life, as they have no time to engage in any activities outside the workplace.

In the long run, this trend is something that is very bad for overall productivity, as employees will become saturated and fail to deliver results even though they spend long hours in the office. Organising a time management workshop. for your employees will enable them to prioritise work and achieve important targets first, negotiate realistic deadliness before starting projects and sub-divide their overall list of tasks into smaller goals that are achievable.

Savvy Management Training is an Australian training firm. The trainers at Savvy Training have had decades of experience in real life management situations and use this knowledge to create a classroom experience that will greatly enhance the productivity and problem-solving abilities of your employees. In addition to offering a number of courses that are equally valuable and applicable across a number of industries and departments, Savvy Training also creates custom training courses based on the specific needs and requirements of individual clients. For more information, please visit www.savvytraining.com.au

.

Michael Irvine has been working in the field of management development for the past 5 years. His articles relate to his field of work and are quite informative and interesting.
www.savvytraining.com.au

Article Source:http://www.articlesbase.com/training-articles/australia-corporate-time-management-workshops-1155936.html

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27
Aug

Six Sigma Green Belt: Am I A Good Candidate?

   Posted by: admin    in Training

So what does a Six Sigma Green Belt (SSGB) do, anyway?  Who can be one?  How is a Green Belt different from a Black Belt, Yellow Belt, or White Belt?  If you’re confused by all these different “Belts” and what they mean, you’re not alone.  If you’re wondering whether you could be a SSGB, read on.

A Green Belt is someone who has completed the Green Belt Six Sigma training, and a Green-Belt level project.  Certification requires successful completion of both the training and the project, or simulated project in the case of on-line training.  After certification, a Six Sigma Green Belt typically serves under the supervision of or in support of a Black Belt.  Often the Green Belt pursues Six Sigma activities on a part-time basis and fulfills other work responsibilities as well, whereas the Black Belt is usually devoted full-time to Six Sigma projects.  The Green Belt can also carry out Green-Belt level projects independently. 

Compared to the Green Belt, the Six Sigma Black Belt has completed twice as much training and a more challenging, higher-potential project.  A Yellow Belt is a Six Sigma project team member under the guidance of a Green Belt, but has not completed Six Sigma training.  A White Belt also may serve on a local problem-solving team that supports a Six Sigma project, but may not be an official member of the Six Sigma team.  The White Belt’s awareness and understanding of Six Sigma terms and methods is usually less comprehensive than that of the Yellow Belt.

Who can be a Six Sigma Green Belt? 

Someone selected for Green Belt training has usually had some project management experience or has served as a process owner.  A Green Belt would typically have some experience in one or more of the Six Sigma areas of expertise (such as statistics, business drivers, process management, and so on).  Not only that, but the successful Green Belt candidate has a track record of leadership and being a change agent. 

Can you often see a better way of doing things?  Are you usually successful in getting buy-in for your ideas?  Have you implemented change with documented results?  Do you have a college degree or extensive management/supervisory experience?  Have you had course work in engineering, statistics, or business disciplines?  If “yes” to all of these, then you are a good candidate to become a Six Sigma Green Belt.  If you answered “no” to any of these criteria, then you may want to work on filling that gap before seeking Green Belt training. 

To learn more about online Six Sigma Certification and get bonus statistical analysis software (value $199) included your tuition. Or to view a course demo, visit the Acuity Institute Review
page.

Monique Sno, Certified Six Sigma Black Belt

LeanSixSigmaSource.com
Article Source:http://www.articlesbase.com/training-articles/six-sigma-green-belt-am-i-a-good-candidate-1156701.html

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27
Aug

Online Learning Courses For Employers also Employees

   Posted by: admin    in Training

Online learning or Electronic learning is a type of Technology supported education. The general idea is that instead of a mentor the coed learns by employing instruction thru PC technology.

In some examples, no face- to- face interaction occurs in any way. E-learning is used indistinguishably in a wide variety of contexts. In firms, it refers to the strategies that use the company network to deliver coaching courses to employees. In many cases the company may have several needed courses and also several voluntary courses. The application which trains and tests the employee might be put on the corporations LAN or it’d in fact be supplied by a third party vendor from their web site.

In the U. S. , it is outlined as a planned teaching/learning experience that uses a wide range of technologies. Again e-learning’s main avenue is via the web or more in particular the world wide web.

lately e-learning has been used to very great effect delivering courses or programs of study where the students infrequently, if ever, attend face-to-face classes. Many schools have rolled out intensive on line computer training applications to dilate their appeal to users across the world.

the worldwide e-learning industry is estimated to be worth over thirty-eight ( 38 ) bill euro. Although in the EU Union only about 20% of e-learning products are produced within the common market. Developments in net and multimedia technologies are the basic enabler of e-learning, with content. The overwhelming majority of courses are concentrated in the IT, Programming and PC talents areas. E-Learning is a catch-all term that covers a large range of instructional material that can be delivered on a CD-ROM or DVD, over a local area network ( LAN ), or on the internet. However most net users would likely expect that whatever medium they use the application serving the course would be backed up by online updates and testing.

By 2006, nearly 3.5 million students participated in on-line learning. This only counts those in licensed 3rd level education in the US. This has been taken up to a very great degree by companies in the 1st world and developing states such as India where in numerous cases there is a approved requirement for companies to coach their staff in several areas. These course could be ‘health and safety training based’ or they is also ‘rights and responsibilities’ based. Governments have a tendency to increasingly place the burden of coaching on the employer who need to then supply coaching to employees. In this context e-learning has been a very great cash and time saver from a companies perspective. Enormous bosses specifically can see a return on their investment thru the employers login to their training center. They can train, set up, schedule and award authentication to staff without even leaving their seat.

Many higher education establishments, now offer on-line classes. However the ‘for profit’ institutions have been able to adopt the technology quicker than state colleges and public education systems.

On line computer trainingis naturally suited to remote learning and flexible learning, So another benefit of e-learning to employers is the worker might log in at home and continue learning on time that the bosses isn’t paying for. Tests carried out in the UK suggest this to be the situation. If incentives are offered just about all employees with web access at home chose online as opposed to traditional training.

e-Learning can also refer to instructional internet sites such as those offering learning scenarios, worksheets and interactive exercises for children. The term is also used at length in the business sector where it generally refers to inexpensive online training. Firms such as Thirdforce which are one of the market leaders in B2B online coaching can handle many tens of thousands of students. This makes Thirdforce and corporations like it one of the biggest online training and teaching corporations in the world.

Garry Williamson
Peter Mcmahon owns the on line computer training computer trainings and Suggestions.

Article Source:http://www.articlesbase.com/training-articles/online-learning-courses-for-employers-also-employees-1157426.html

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