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Neopost is Europe’s leading mailroom equipment and logistics solutions provider, employing over 5500 people in more than 90 countries worldwide.  With over 800,000 customers globally, having highly skilled sales teams is essential to the company’s continued growth in a very competitive international market.

When Chris Burns joined Neopost UK as HR director, it became apparent that the development of the sales force needed a fresh approach.  The style, standards and structure would need changing to deliver the need for a professional highly skilled and knowledgeable sales team.

Having previously worked with Progressive Training Services, Burns had been taken by their innovative and motivational methods. “The PTS approach is very tailored and conceptual,” he commented. “Their strength is introducing fresh ideas and developing new attitudes to training and they come up with potential solutions that I don’t see from other companies. They offer bespoke solutions, not just variations of standard solutions which is of great value, so I brought PTS’s managing director, John Constable, on board to help shape our future.”  

With the UK being one of the most dynamic postal markets in the world, it is critical that Neopost’s sales teams are totally professional and had the high level skills to meet the challenges and demands of the 21st century. Burns and PTS therefore began by taking a long hard look at the most effective way to enhance the sales teams, both in finding the right people, and enhancing their skills

The concept of the ‘Neopost Sales Academy’ was born. This placed everything to do with training and learning under one banner; viewed salesmanship as an art form and evolved learning and personal development as an integral part of the company ethos. The Academy would be responsible for sourcing staff, both directly via the website and indirectly using agencies, and developing a holistic and progressive approach to training rather than delivering isolated training modules.

PTS’s resources add knowledge and expertise to Neopost’s existing team of trainers. Programmes are overseen by experienced training professionals who manage the tutors and ensure continuity to the programme.  Programme tutors are either generalists who have experience of a wide range of industry sectors or specialists with in-depth knowledge and first hand experience of specialist sectors.  Both have high levels of ability in teaching specific subjects, which allows the programmes to be tailored to meet a wide range of specific needs.

The ‘Academy’ style is a dynamic approach to learning, dovetailing classroom and field training with continuous refinement, flexibility and adaptability.  This allows the programme to cater for the needs of delegates at all levels and with wide ranging skills, but critical to its success is ongoing and continual evaluation of delegates’ progress. 

The core programme consists of two formal class-based training modules, each of one week duration, delivered by highly motivating trainers with hands-on industry experience. These modules integrate both product knowledge and personal skill development.  The learning process is strengthened with daily revision papers, and delegates that require additional training are recommended further learning plans. 

The class-based learning is reinforced with field training, which is tailored for each delegate based on suggestions and recommendations of the trainers to the management teams.  The programme is continuous with follow up sessions at 5-6 week intervals which allows constant tracking of progress. Best practice from the field is constantly analysed and incorporated into practical role-play sessions, and feedback from these follow up sessions is reported directly to delegates by psychometric reports and one-to-one sessions with the tutorial team.  The Academy also feeds back results to management with recommendations for actions needed to maintain continual progress.

During the programme each delegate has clear results-based objectives to attain, and only on achieving their objectives do they graduate as fully-fledged sales executives. But it doesn’t stop there.  Development is continuous with successful graduates progressing to more demanding roles as senior sales executives, finance specialists, or specialists in selling high value products.

Burns added, “People respond well to the Academy approach, and we have people who joined with an apparent low skill level and have become highly competent, driven professionals earning £40-£50,000 in their second year. We’ve had people come through the Academy who have knocked well-established sales people off their perch. As a company, Neopost has been highly successful with a 9 -11% year-on-year growth despite it being a mature market. 2006 was exceptional with a 20% growth, and it’s even more important that our sales teams now have the highest level of skills to take us through the current difficult economic times. Our investment in the Academy has shown a significant return, played a major role in our success in the past, and will continue to do so in the future.  I can say with hand on heart that the Neopost Academy has been a success, so much so that we are now expanding it to develop other disciplines within the company.”

ends

For further information

For media enquiries
Colin Caldicott, Ultimedia PR  
Tel: 01767 601470  E-mail: colin@ultimediapr.co.uk

For Neopost
Chris Burns, HR director.
Tel:     01708 714043  E-mail: chris.burns@neopost.co.uk
Website:  www.neopost.co.uk

For PTS
John Constable, managing director
Tel: 0845 458 9461
E-mail;  john.constable@pts-uk.net   Website:  www.pts-uk.net

With more than 25 years experience in B2B public relations we have one goal – to get your name ‘out there’ ahead of your competition and in the forefront of your customers’ minds.

Article Source:http://www.articlesbase.com/training-articles/neopost-champions-academic-approach-to-success-852757.html

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9
Apr

The Manager as Coach

   Posted by: admin

Today the manager has to take the responsibility of being a coach to his people. He has to see that his team works in proper coordination so as to achieve the desired results within the stipulated time period. The manager has to show his leadership qualities in helping his team achieve personal as well as professional development in the organization. As the coach of his team, the manager has to make his juniors understand that any lapse in following commands and instructions can lead to a waste of time, money and efforts. The manager has to believe in the abilities of his people to work in harmony with each other to get positive results.

The staff should not only be briefed about the short term goals of the organization but also how accomplishing the short term goals will lead to achieving the longer term goals of the company. It becomes necessary for the manager cum coach to involve each and every person in setting the goals of the organization and achieving them so that they feel motivated when the projects are completed. In addition to fulfilling the normal duties of a manager the coach cum manager has to invest extra time and effort in helping his members build positive relationships with other members in the department. The team members are also taught to prevent mistakes right from the beginning and also to learn from the mistakes (if any) so that they are not repeated again. It becomes necessary to remove any obstacles that may hamper the progress of the projects.

The manager coach attains the responsibility of becoming the single most important communication link between the senior level personnel and his team. He has to spend a considerable proportion of time in talking with others and also sorting out problems, if any. Hence the manager has to see to it that his teammates support and encourage each other.

It also becomes necessary for the manager to give feedbacks to the team members on a regular basis. This feedback could be positive or negative. The manager should make his team members understand that negative feedback has to be taken in the right spirit and context and the correct steps should be immediately to convert the negative feedback into positive feedback in the next evaluation report. It is necessary to develop empathy with those people working around the manager so that communications can become more open and frank.

In fact the manager can undertake a special coaching program which proves to be an ideal platform to develop new techniques and skills to improve management practices in the organization. After the program the manager will be able to learn something useful from each situation and put his past experience to good use. In the end he will develop a certain level of confidence in handling his team mates and getting the best out of them.

Gerard O’ Donovan is the founder of Noble Manhattan coaching Ltd, one of Europe’s longest established coach training companies. He is also CEO of the European Coaching Institute, one of the world wide governing bodies from the profession of coaching. Gerard is one of the most highly sought-after executive coaches in Europe.

Contact Gerard at gerard@noble-manhattan.com. To know more about Gerard coaching expertise, visit http://www.gerardodonovan.com. Gerard shares his rich coaching experience freely with you, which can be accessed at http://www.coaching-reports.com

Founder and CEO of Noble Manhattan Coaching Ltd. One of Europe’s longest established coach training companies,
and the CEO of the European Coaching Institute one of the world wide governing bodies from the profession of coaching.

Article Source:http://www.articlesbase.com/training-articles/the-manager-as-coach-853196.html

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Jason Croxford
239-220-3529
http://www.betterbody90.com
jason@jasoncroxford.com
Skype: jasoncroxford

Article Source:http://www.articlesbase.com/training-articles/work-from-home-learn-to-generate-leads-for-your-online-mlm-business-with-mlm-lead-system-pro-853341.html

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